QUDINI is an enterprise Customer Experience Management platform that enables our clients / brands to maximise and optimise their online bookings, enabling customers to join a virtual queue and ensuring social distancing on arrival to stay updated while they wait their turn. Complete end to end customer experience.
In one single flexible platform, use Qudini to manage your resources and connect with customers across multiple journeys and channels using our solutions for: Appointment Booking, Queue Management, Collection Management and Event bookings.
Engage & Capture more customers
In-store and across your online channels, via: hosts, self-service kiosks, consumer mobile apps and online appointment & event booking interfaces.
Inform & Retain your footfall
By updating customers through branded and personalised content, including: SMS, email, digital signage TV displays, printed tickets or pager devices.
Manage your customers, staff and operations
Use any desktop, tablet or mobile device to manage your customer demand against your available resources and shop floor activities.
Analyse & Improve your operations
Using Qudin’s dashboard and email reports, providing you new and granular data on: customer turnout, wait times, online engagement and more…
Virtual Queue Management
Manage walk-in footfall more efficiently and replace physical queues and busy waiting rooms with faster digital queues and more satisfied customers.
Multi-Channel Appointment Scheduling
Manage your appointment availability, staff resources, and footfall with pre-booked appointments made online and in the store, venue or surgery.
Click and Collect
Drive greater loyalty through an improved experience that enables Click and Collect customers to check in and receive personalised updates about their order status.
Call Back
Build a list of customers waiting to receive information about a service or a goods collection from your store, so you can personalise communications and build brand loyalty.
Retail
Telecommunication
Banking
Health Care
Hospitality
Government
Leisure & Entertainment
Transport
Multichannel Appointment Bookings
Easily embed a link to the Qudini Appointment Booking Interface onto your website in order to take appointments online.
Give it a try: to test it, or even to book a real call or web-ex with one of our team:
Walkin Queue Management
Qudini allows customers to check-in for service with your host or via a self-service ‘join-the-queue’ kiosk. Your customers will then receive updates about their turn.
Demo coming soon
Event Discovery
Improve brand engagement and increase customer advocacy by hosting easily discoverable events.
Easily set-up your events with colourful images and place a link to our ‘Event Discovery’ page on your website.
Give it a try by booking onto one of our demo events…
